Refund & Returns Policy

Effective Date: [20-04-2025]

At GetParsell, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

  • Items can be returned within [X] days of receipt.

  • To be eligible, items must be unused, in the same condition as received, and in the original packaging.

  • Certain items (e.g., perishable goods, custom products) are non-returnable.

2. Refunds

  • Once your return is received and inspected, we’ll notify you about the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within [X] business days.

3. Exchanges

  • We replace items only if they are defective or damaged.

  • If you need to exchange an item, email us at [support@getparsell.com] with your order number and issue description.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping method.

5. Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account.

  2. Contact your credit card company or bank.

  3. If still unresolved, contact us at [support@getparsell.com].